IT Support Team

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  • Which devices can I train on?

    The training courses are fully compatible with desktop, laptop and tablet devices on both Android and iOS (Apple). Mobile phones are compatible too but your screen size might hamper your experience...

  • Can I stop and start whenever I want?

    Yes! the training courses remember your progress every time you click ‘continue’. That means you can pick up from that slide next time you log in, even if you switch devices in the meantime.

  • What do I need on hand for online training?

    The training courses can be taken on mobile phones, tablets, PC's, laptop's, mac and all you need is sufficient internet connection and (preferably) the Google Chrome browser.

  • The training course has logged me out!

    Don’t worry! You’ll be logged out automatically after a period of inactivity for security reasons. Our courses each have a handy ‘remember me’ feature so just log back in, click on your training co...

  • How do I reset a knowledge test for a learner?

    Click on ‘Dashboard’ Click ‘Knowledge Test’ on your dashboard Click ‘Select Course’ and search for the course which needs resetting for the learner You will then see a list of learners which have ...

  • Can I change an email to an access code?

    No, Access codes are a temporary method of logging in if you don’t have an email address.

  • Can I change an access code to an email?

    You can change this by either clicking on ‘Update my details’ on your learner account, or click on the help tab and send us a message, the support team will make the amendments and email you once y...

  • Can I unassign a course from a learner that has left the company and assign it to a new member of staff?

    Yes, only if the learner didn’t start or open the course. First of all un-assign the learner from any courses they haven’t opened by downloading their learner report and removing them from the cour...

  • How do I remove a learner who has left the company?

    First of all unassign the learners from any courses they haven’t opened by downloading their learner report and removing them from the courses they have been assigned Then click on dashboard Click...

  • How can I link a learner to a different hierarchy?

    If you need to link a learner to a different hierarchy please click the help tab in the bottom right corner and send us a message. A member of the support team will make the amendments for you and ...