FAQ
- Which devices can I train on?
- Can I stop and start whenever I want?
- What do I need on hand for online training?
- The training course has logged me out!
- How do I reset a knowledge test for a learner?
- Can I change an email to an access code?
- Can I change an access code to an email?
- Can I unassign a course from a learner that has left the company and assign it to a new member of staff?
- How do I remove a learner who has left the company?
- How can I link a learner to a different hierarchy?
- I have spelt a learner’s name incorrect, how do I correct it?
- Why am I getting a black screen when I open my elearning module?
- Can I print the elearning module’s as my learner doesn’t have a computer?
- Who can sign off my care certificate?
- What is the pass grade on the knowledge test?
- I can’t get any further than the introduction on my e-learning module?
- How do I create or add learners onto the system?
- How do I assign courses to a learner?
- I am a Manager, how do I add more courses?
- I am a manager, how do I download certificates?
- How do I access my course?
- I have typed a learners email address incorrectly, how can I edit this?
- I can’t access my knowledge test?
- How do I get my certificate?
- How can I change the grade on knowledge tests?
- I don’t have any courses assigned to me?
- Access Code not working but I have logged in before using it?
- I cant login using my Access Code?
- I cant login using my email?