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  1. BLE Support
  2. FAQ

FAQ

  • Which devices can I train on?
  • Can I stop and start whenever I want?
  • What do I need on hand for online training?
  • The training course has logged me out!
  • How do I reset a knowledge test for a learner?
  • Can I change an email to an access code?
  • Can I change an access code to an email?
  • Can I unassign a course from a learner that has left the company and assign it to a new member of staff?
  • How do I remove a learner who has left the company?
  • How can I link a learner to a different hierarchy?
  • I have spelt a learner’s name incorrect, how do I correct it?
  • Why am I getting a black screen when I open my elearning module?
  • Can I print the elearning module’s as my learner doesn’t have a computer?
  • Who can sign off my care certificate?
  • What is the pass grade on the knowledge test?
  • I can’t get any further than the introduction on my e-learning module?
  • How do I create or add learners onto the system?
  • How do I assign courses to a learner?
  • I am a Manager, how do I add more courses?
  • I am a manager, how do I download certificates?
  • How do I access my course?
  • I have typed a learners email address incorrectly, how can I edit this?
  • I can’t access my knowledge test?
  • How do I get my certificate?
  • How can I change the grade on knowledge tests?
  • I don’t have any courses assigned to me?
  • Access Code not working but I have logged in before using it?
  • I cant login using my Access Code?
  • I cant login using my email?
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